Privacy Policy

1. Information We Collect

When you create an account, we collect your email address and payment information (processed securely by Stripe). When you use our service, we collect the business information you provide to customize your chatbot, and usage data such as the number of chat messages processed.

2. How We Use Your Information

We use your information to:

• Provide and maintain the ChatBot Pro service
• Process payments and manage your subscription
• Power your chatbot with the business information you provide
• Send important service updates and notifications
• Monitor usage to enforce plan limits

3. Data Processing

Chat messages sent through your embedded chatbot are processed by OpenAI to generate responses. These messages are sent in real-time and are not stored permanently on our servers. OpenAI's data usage policies apply to the processing of these messages.

4. Data Storage

Your account data and chatbot configuration are stored securely using Supabase (hosted on AWS). Payment information is handled entirely by Stripe and is never stored on our servers.

5. Third-Party Services

We use the following third-party services:

• Stripe — Payment processing
• OpenAI — AI chat responses
• Supabase — Database and authentication
• Vercel — Hosting

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Export your data
• Cancel your subscription at any time

To exercise any of these rights, contact us at the email below.

7. Cookies

We use essential cookies for authentication and session management. We do not use tracking or advertising cookies.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by email or through a notice on our website.

9. Contact

If you have questions about this privacy policy, contact us at support@chatbotpro.app.